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Refund, Return and Cancellation Policy

Effective Date: 1th March 2025
Last Updated: 4th May 2025

Hulhule Island Hotel (“HIH,” “we,” “our,” or “us”) aims to provide a seamless booking
experience for our Iftar offerings. This policy outlines the terms related to refunds, returns,
and cancellations for online bookings made through the Bank of Maldives (BML) payment
gateway.

1. Booking Confirmation & Payment

• All Iftar bookings are confirmed only upon successful online payment via the BML
  payment gateway.
• A confirmation email or receipt will be sent upon successful transaction
  completion.

2. Cancellation & Refund Policy

• Cancellations made 48 hours or more before the booked Iftar date: Eligible for a
  full refund.
• Cancellations made less than 48 hours before the booked Iftar date or no-
  shows: Non-refundable.

3. Modification & Rescheduling

• Modifications to the booking date may be accommodated based on availability,
  provided the request is made at least 24 hours before the scheduled Iftar.
• Date changes are subject to approval and must be communicated via +960 7622667

4. Refund Processing

• Approved refunds will be processed within 7-14 business days via the original
  payment method.
• Hulhule Island Hotel is not responsible for any additional processing delays from
  the bank or payment service provider.
• Any transaction fees charged by BML or third-party payment processors may be
  non-refundable.

5. Force Majeure & Special Cases

• If an event beyond our control (e.g., natural disasters, government restrictions, or
  technical failures) forces a cancellation from our side, guests will receive a full
  refund or the option to reschedule.

6. Contact Information

• For cancellations, refunds, or booking modifications, please contact us at Hulhule Island Hotel:
  • +960 7622667

Privacy Policy

Effective Date: 1th March 2025
Last Updated: 4th March 2025

1. Introduction
Welcome to HIH Iftar Booking System. We specialize in booking event tickets for Ramadan Iftar fast-breaking gatherings. Your privacy is critically important to us. This policy outlines how we collect, use, and protect your personal data.

2. Information We Collect
When you purchase tickets, we collect:

• Personal Details: Name, email, phone number, billing/shipping address.
• Payment Information: Credit/debit card details (processed securely by BML Payment Gateway; we do not store full card numbers).
• Technical Data: IP address, browser type, device information (for fraud prevention).
• Event Preferences: Attendee names, dietary requirements (if applicable).

3. How We Use Your Data

• Process ticket orders and payments
• Communicate event updates (e.g., venue changes)
• Improve our services and website functionality
• Comply with legal obligations (e.g., tax records)

4. BML Payment Gateway

• All payments are processed through BML Payment Gateway.
• We do not store or access your full credit card details.
• Review BML’s privacy policy for more details related payment gateway.

5. Data Retention

• User accounts remain active unless requested for deletion.

6. Cookies
We use cookies to:

• Maintain your shopping cart during checkout
• Remember login preferences (if applicable)
• Analyze website traffic via tools like Google Analytics
  You may disable cookies in your browser settings.

7. Data Sharing
We only share data with:

• BML Payment Gateway: For transaction processing.
• Event Partners: Venues/organizers requiring attendee lists (only essential information).
• Legal Authorities: If required by law.

8. Your Rights
You may:

• Request access to your personal data
• Correct inaccuracies in your profile
• Delete your account (excluding transaction records required for legal compliance)
• Opt out of marketing communications

9. Security Measures

• SSL encryption for all data transfers
• Regular security audits
• Restricted access to sensitive information

10. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from minors.

11. Policy Updates
Changes will be posted on this page. Material updates will be notified via email (for existing customers).

12. Contact Us
For privacy concerns or data requests:
Email: reservations@hih.com.mv
Address: Hulhule Island Hotel P.O Box 2118 Male’ Republic of Maldives